Return Policy

Buying skates is tough. Buying skates online is very tough but at Neon Skates, we know that not everyone has a skate shop next door. So our goal is to make your online experience as easy as possible with enough information for you to make the right decisions. We're also there for you when you get stuck so give us a call at 1-855-531-0070.  What's that?  Free call?  Heck ya.

Exchanges

If it turns out you didn't get it right or we gave you the wrong advice, no problem, sizing exchanges in Canada are easy and free. You can return your purchase to us in its original, unused condition within 30 days and we'll ship you the right size for free.  To process the exchange, send us an email and we'll give you an authorization code to send back the item and get the new one in the mail.

Print a return shipping label here

Customers outside of Canada can ship their returns to:

Neon Skates
285 St Patrick Street
Ottawa,ON
K1N 5K4 

Additional shipping charges may apply

 

Returns/Refunds

If you change your mind about what you've bought, you are welcome to return your purchase in unused condition along with its original packaging to the store within 1 month of your purchase. Your purchase will be refunded when we receive it. Shipping charges are non-refundable.

Please ship your return to:

Neon Skates
285 St Patrick Street
Ottawa,ON
K1N 5K4

Replacements

If you need to replace an item because of a manufacturing defect, please email us with pictures of the problem, and the original order number.  We will do our best to get you a replacement as long as the product is still under the manufacturer's warranty

Custom Orders and Mounting

All custom orders are specially made for you.  These include custom designed skates, skates that are not standard stock items, and custom boot and plate mountings.  Once a boot has been drilled for mounting, it cannot be returned. All custom items are final sale and cannot be returned.  We do offer consignment sales if you choose to resell.